Question 1

Can I access this course from other countries?

Accepted Answer

Yes, anyone can access our online courses globally. We haven't imposed any restrictions. However, some countries may have limitations on accessing certain websites due to their own laws.

Question 2

Can I have access to the YourOnlineCPD if I am a member of UKDentalCourses?

Accepted Answer

Some UKDC memberships grant free access to the YourOnlineCPD's courses. If you need further information or assistance, please contact us.

Question 3

Are there any prerequisites for your courses?

Accepted Answer

Each course may have its own prerequisites, which will be outlined in the course description. Please check before registering.

Question 4

Do you offer any discounts or promotional offers?

Accepted Answer

From time to time, we may have special offers or discounts available. It's best to subscribe to our newsletter or frequently check our website for updates.

Question 5

How do I receive my certificate?

Accepted Answer

Those who complete the course and achieve the required score on the test will automatically receive their certificate a few minutes after completion.

Question 6

How long does each course take to complete?

Accepted Answer

Each course varies in length, depending largely on rules and regulatory requirements.

Question 7

How long is the membership plan?

Accepted Answer

All memberships come with a minimum one-year compulsory term.

Question 8

How much does a course cost?

Accepted Answer

Course costs vary based on several factors, such as course length and type. The price and duration of each course are displayed prior to registration.

Question 9

I have completed my course and haven't received my certificate yet. What should I do?

Accepted Answer

Certificates are dispatched automatically upon course completion. If you haven't received yours, it might have been directed to your spam or junk mail. Alternatively, there might have been an error in the email address provided during registration. Please contact us for assistance in such cases.

Question 10

I need a specific course. Where can I find it?

Accepted Answer

All courses currently available are pre-recorded. We're constantly developing new content. If you can't find the course you're looking for, please reach out to us with your request. We aim to accommodate such requests within 10 working days.

Question 11

Is YourOnlineCPD's course attendance verifiable?

Accepted Answer

Yes, we maintain attendance records and can verify your participation for external organizations upon request.

Question 12

Is there a membership plan?

Accepted Answer

Yes, we offer membership plans which allow you to access courses at reduced prices. Please refer to our membership page for details. If you're a member of UKDC, note that some memberships also cover the YourOnlineCPD. Contact us if you have further queries.

Question 13

What type of courses do you provide?

Accepted Answer

Our courses cater to a wide range of professionals: educators like teachers, tutors, lecturers, and management personnel, medical professionals like doctors and dentists, their associated teams, and many other fields.

Question 14

What is your refund policy?

Accepted Answer

If for any reason you're not satisfied with our services, you should contact us directly to look at your request. Having said that, in line with our terms and conditions, we generally do not have a refund policy, especially if a candidate has completed a course and already received the certificate.

Question 15

When can I enrol in a course?

Accepted Answer

Candidates can register and start a course at any time.

Question 16

I have successfully completed my course, but I haven't received my certificate yet. What should I do?

Accepted Answer

Certificates are released automatically once you complete the course. If you haven't received yours, it could be due to one of these reasons:
 • Email Issues:
    • You might have blocked our emails, so you're not receiving messages from us.
    • The email might be in a folder you don't usually check, like your junk or spam folder. This depends on your email provider.

• Incomplete Registration: You might not have fully completed the course registration, or the information you provided might be incorrect, preventing the system from issuing a certificate.
If you've checked these things and still haven't received your certificate, please fill out the contact form, and we'll help you as soon as possible

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