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Terms & Conditions

These are the standard terms of client engagement for YourOnlineCPD, an independent entity operating in the UK. All services provided and work undertaken by YourOnlineCPD are subject to these terms, unless explicitly varied in writing and mutually agreed upon by both parties prior to the commencement of any event or course.


1. Event Booking Details

1.1 Provisional Bookings and Confirmation: All event bookings are initially considered provisional. A booking will only be deemed confirmed when YourOnlineCPD receives a signed copy of these Terms & Conditions, along with the required non-refundable deposit as detailed in Clause 2.4. Until such confirmation is received and acknowledged by YOURONLINECPD, there is no obligation on the part of YourOnlineCPD to maintain or hold a provisional booking. The provisional booking will be held for an option period, typically extending to 5 working days from the date of booking. It is understood that 'working days' refer to Monday through Friday, excluding public holidays.

2. Price & Payment

2.1 Price Adjustments: The prices quoted by YourOnlineCPD are subject to change upon mutual agreement with the Client. Adjustments may be considered in response to errors, omissions, or in instances where price changes are necessitated by circumstances beyond YOURONLINECPD’s reasonable control.

2.2 Invoice Queries: Any inquiries or disputes related to an invoice must be communicated to YourOnlineCPD in writing within 10 working days from the date of invoice receipt. Failure to raise queries within this period will result in the invoice being deemed accurate and payable in full by the due date.

2.3 Client Responsibility: It is the responsibility of the Client's representative who confirms the booking to inform all concerned parties of the payment terms established by YourOnlineCPD.

2.4 Full Payment Requirement: Full payment is required at the time of booking for any course or event listed on this website.

2.5 External Courses: YourOnlineCPD is not responsible for courses provided by external organisations that are listed on this website. Payments for such courses should be made directly to the respective organisation providing the event or course.

2.5 Additional Expenses: Any additional expenses or fees incurred due to changes initiated by the Client, and not included in the initial quote, will be invoiced separately by YourOnlineCPD. Such invoices are payable within 10 working days from the date of issue, with any queries to be raised within 3 working days of the invoice date.

2.5 Late Bookings: For bookings made within 20 working days of the event date, full payment is required immediately to secure the booking.

2.6 Methods of Payment:

  • 2.6.1 Online payments are accepted at the time of event registration.

  • 2.6.2 Payments by cheque should be arranged in advance and include the booking reference. Cheques should be made payable to the designated account, which will be communicated upon agreement.

  • 2.6.3 For bank transfers, payment details are available upon request at The Client is required to notify YourOnlineCPD in writing (preferably by email) of any bank transfers made.

3. Tickets and Cancellation

3.1 Scope of Cancellation Clause: This clause applies in scenarios where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event, or (c) reduces the duration of the event, thereby affecting the contracted value.

3.2 Non-Refundable Policy: YourOnlineCPD adheres to a strict non-refundable policy for all ticket sales. Once purchased, tickets cannot be refunded under any circumstances.

3.3 Cancellation Procedure: Clients wishing to cancel must notify YourOnlineCPD in writing. Cancellations will be effective from the date the written notice is received by YOURONLINECPD. In the event of cancellation or postponement, the client will be responsible for any costs or expenses incurred by YourOnlineCPD as a direct result.

3.4 Agreement to Terms and Conditions: By purchasing a ticket or agreeing to attend any physical or online course, event, or conference organized by, clients are deemed to have accepted these terms and conditions in full. If a client wishes to express dissatisfaction or withdraw consent for the use of their images, such communication must be made in writing to YourOnlineCPD.

4. Accessing Our Site

4.1 Temporary Access and Service Modification: Access to the YourOnlineCPD website is granted on a temporary basis. YOURONLINECPD reserves the right to modify, withdraw, or amend the services provided on our site without prior notice. YOURONLINECPD is not liable for any interruptions or unavailability of the website at any time or for any duration.

4.2 Restricted Access: YOURONLINECPD may, at its discretion, restrict access to certain parts of the website, or the entire website, to members or specific categories of members.

4.3 Confidentiality of User Information: Users who are provided with, or choose, a user identification code, password, or any other piece of information as part of our security procedures are required to treat such information as confidential. This information must not be disclosed to any third party. YOURONLINECPD reserves the right to disable any user identification code or password at any time if, in our opinion, there has been a failure to comply with any of the provisions of these terms of use.

4.5 User Responsibilities: Users are responsible for making the necessary arrangements to access the YOURONLINECPD site. It is also the user's responsibility to ensure that all persons accessing the site through their internet connection are aware of these terms and comply with them.

5. Liability

5.1 Limitation of Liability for Inherent Risks: While YourOnlineCPD endeavours to ensure a safe experience, certain events and activities may inherently carry risks. YOURONLINECPD, including its employees and agents, shall not be liable for any form of damage, loss, delay, or expenses incurred by clients or any participants, except in cases where such outcomes are directly due to the proven negligence or wilful misconduct of YOURONLINECPD. This limitation of liability applies notwithstanding comprehensive supervision and safety measures in place.

5.2 Requirement for Liability Waivers: For events or activities with inherent risks, YourOnlineCPD reserves the right to require participants to sign a liability waiver as a condition of participation. This waiver is a legal document that serves to inform participants of the risks involved and limits YOURONLINECPD's liability. The signing of this waiver does not exclude YOURONLINECPD's liability for incidents arising directly due to its negligence, such as damage to personal property, bodily injury, or other losses attributable to YOURONLINECPD.

5.3 Exclusion of Liability for External Courses: YourOnlineCPD provides information on various courses, some of which may be conducted by external organizations. YOURONLINECPD expressly disclaims any liability for these externally provided courses. Any participation in such courses is at the participant's own risk, and any issues, claims, or disputes arising from these courses should be directed to the respective external organization.

5.4 General Disclaimer: The information and services provided by YourOnlineCPD on its website or through its courses are on an "as is" basis. YOURONLINECPD makes no representations or warranties of any kind, express or implied, as to the operation of its services, the accuracy, completeness, reliability, suitability, or availability with respect to its website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance placed on such information is strictly at the user's own risk.

6. Uploading Material to Our Site

6.1 Content Standards and User Responsibility:

  • When using features that allow material upload or contact with other users on our site, you must adhere to our content standards.

  • You warrant that your contributions will comply with these standards, and you agree to indemnify YourOnlineCPD for any breach of this warranty.

6.1.1 Requirements for Contributions:

  • Must be factually accurate when stating facts.

  • Must represent genuinely held opinions.

  • Must comply with applicable laws in the UK and any country from where they are posted.

6.1.2 Prohibited Content:

  • Must not contain defamatory material.

  • Must not include obscene, offensive, hateful, or inflammatory content.

  • Must not promote sexually explicit material or violence.

  • Must not encourage discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.

  • Must not infringe any copyright, database right, or trademark.

  • Must not deceive, breach legal duties, promote illegal activities, or be threatening, abusive, or invade privacy.

  • Must not harass, embarrass, alarm, annoy, or impersonate others.

  • Must not give the impression of emanating from YOURONLINECPD if not the case.

  • Must not assist in any unlawful acts, such as copyright infringement or computer misuse.

6.2 Treatment of Uploaded Material:

  • Material uploaded to our site is considered non-confidential and non-proprietary.

  • YourOnlineCPD reserves the right to use, copy, distribute, and disclose such material to third parties for any purpose.

  • We may disclose your identity to anyone claiming that material posted or uploaded by you infringes on their intellectual property or privacy rights.

6.3 Disclaimer of Responsibility:

  • YourOnlineCPD will not be liable for the content or accuracy of materials posted by you or other users.

6.4 Right to Remove Material:

  • YourOnlineCPD reserves the right to remove any material or posting that, in our opinion, does not comply with these content standards.

7. Severance

  • If any term or provision in these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed. The remaining provisions will continue in full force and effect as if the Terms and Conditions had been agreed upon without the invalid, illegal, or unenforceable provision.

8. Picture Consent and Release

  • By purchasing a ticket or agreeing to attend or participate in any courses, conferences, or events hosted by, you consent, without expectation of compensation, to the use of your image, likeness, and/or any interview statements by, its affiliates, and agents for use in their publications, advertising, and other media activities, including online platforms.

  • 8.1 This consent specifically includes:

    • 8.1.1 The right to interview, film, photograph, tape, or make video reproductions of participants and/or record their voices.

    • 8.1.2 The right to use participants' names.

    • 8.1.3 The right to use quotes or excerpts from interviews, films, photographs, tapes, or video reproductions in various media formats for educational and awareness purposes.

  • This consent is granted in perpetuity and does not require prior approval from attendees of any meeting, conference, seminar, course, or event.

9. Information About You and Your Visits to Our Site

  • We process personal information about you in accordance with our privacy policy. By using our site, you agree to this processing and confirm that all data you provide is accurate and up to date.

10. Links from Our Site

  • Our site may contain links to third-party websites and resources. These links are provided solely for your convenience and information. YourOnlineCPD has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or resources. Furthermore, YOURONLINECPD shall not be liable for any loss or damage that may arise from your use of them.

11. Linking to Our Site

  • 11.1 You are permitted to link to our home page, provided the link is done in a fair and legal manner that does not damage or exploit our reputation. Any link should not suggest any form of association, approval, or endorsement by YOURONLINECPD where none exists.

  • 11.2 You must not establish a link from a website that you do not own. Also, our site must not be framed on any other site, nor should links be created to any part of our site other than the home page. YOURONLINECPD reserves the right to withdraw linking permission without notice.

  • 11.3 For any use of material on our site other than that described above, please send your request to

12. Interactive Services

  • 12.1 YourOnlineCPD may offer interactive services on our website, including, but not limited to, journal and bulletin boards, and communication services.

  • 12.2 We strive to assess potential risks to users, especially children, from third parties when using our interactive services. We will determine the need for moderation of each service based on these risks. However, YOURONLINECPD is under no obligation to oversee, monitor, or moderate any interactive service we provide and expressly excludes liability for any loss or damage arising from the use of these services in violation of our content standards, regardless of whether the service is moderated.

  • In cases where we do provide moderation, users will be given a means to contact the moderator should any issues or concerns arise.

13. Our Liability

13.1 Disclaimer of Warranties: The material displayed on the YourOnlineCPD website is provided without any guarantees, conditions, or warranties regarding its accuracy. To the fullest extent permitted by law, YOURONLINECPD, along with its members and any third parties connected to us, expressly exclude:

  • 13.1.1 All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity.

  • 13.1.2 Any liability for any direct, indirect, or consequential loss or damage incurred by any user in relation to our site. This includes, but is not limited to, liability associated with:

    • Loss of income or revenue.

    • Loss of business.

    • Loss of profits or contracts.

    • Loss of anticipated savings.

    • Loss of data.

    • Loss of goodwill.

    • Wasted management or office time.

    • Any other loss or damage of any kind, arising in any way, including negligence, breach of contract, or otherwise, even if foreseeable.

13.2 Exceptions to Limitation of Liability: Nothing in these terms shall limit or exclude our liability for:

  • Death or personal injury resulting from our negligence.

  • Fraudulent misrepresentation or misrepresentation as to a fundamental matter.

  • Any other liability which cannot be excluded or limited under applicable law.

14. Intellectual Property Rights

14.1 Ownership and Copyright: YourOnlineCPD owns or holds the licenses for all intellectual property rights on our website and the material published on it. This content is protected by international copyright laws and treaties. All such rights are expressly reserved.

14.1.1 Permitted Uses: You are authorized to print off one copy, and download extracts, of any page(s) from our site for your personal reference. You may also draw the attention of others within your organization to content posted on our site. This is permitted for informational and non-commercial use only.

14.2 Restrictions on Modification and Use:

  • You must not modify paper or digital copies of any materials you have printed off or downloaded from our site.

  • You must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

  • Any unauthorized use or modification of our materials is strictly prohibited.

14.3 Acknowledgment of Authorship: The status of YourOnlineCPD and any identified contributors as the authors of content on our site must always be acknowledged.

14.4 Commercial Use Prohibition:

  • You must not use any part of the materials on our site for commercial purposes without obtaining a license from YOURONLINECPD or our licensors.

  • Unauthorized commercial use is a breach of our terms and may result in legal action.

14.5 Consequences of Unauthorized Use:

  • If you print off, copy, or download any part of our site in breach of these terms, your right to use our site will cease immediately.

  • You must, at our discretion, return or destroy any copies of the materials you have made.

  • Failure to comply may lead to legal proceedings.


15. Prohibited Uses

You are permitted to use our site for lawful purposes only. Prohibited uses include:

15.1.1 Breaching any applicable local, national, or international law or regulation. 15.1.2 Engaging in any unlawful or fraudulent activities or purposes. 15.1.3 Attempting to harm or harm minors in any way. 15.1.4 Sending, receiving, uploading, downloading, using, or reusing any material that does not comply with our content standards. 15.1.5 Transmitting, or procuring the sending of, any unsolicited or unauthorized advertising, promotional material, or similar solicitations (spam). 15.1.6 Knowingly transmitting data or uploading material that contains harmful programs or computer code designed to adversely affect software or hardware.

15.2 In addition, you agree not to:

15.2.1 Access our site without proper authority, or interfere with, damage, or disrupt any part of our site, equipment, network, software, or any third-party resources used for our site.

16. Health and Safety Policy

16.1 Commitment to Health and Safety: YourOnlineCPD is dedicated to ensuring the health, safety, and welfare of our employees, attendees to our courses, seminars, and conferences, as far as is reasonably practicable. We recognize that effective management of health and safety is a crucial part of our business performance. However, YourOnlineCPD does not accept full responsibility for contractors, visitors, or other persons who may be affected by our activities.

16.1.1 Objectives and Standards: Our policy aims to meet and exceed our statutory obligations. We are committed to:

  • Continuously improving the management of workplace risks.

  • Ensuring that health and safety considerations are integrated into all aspects of our operations.

16.1.2 Health and Safety Measures: YourOnlineCPD will:

  • Control health and safety risks arising from our work activities.

  • Maintain safe and risk-free systems for work, equipment, and working conditions.

  • Implement safe practices in handling and using hazardous substances.

  • Ensure all employees are competent in their duties and provide them with necessary information, instruction, training, and supervision.

  • Provide facilities for employees and their representatives to raise health and safety issues.

  • Regularly consult employees and contractors on health and safety matters.

  • Provide adequate welfare facilities at work.

  • Conduct regular safety inspections and uphold safety standards.

16.2 Resource Allocation: Adequate time and financial resources will be allocated to achieve these health and safety aims, including the provision of competent personnel and, where necessary, external experts.

16.3 Employee Responsibilities: While management primarily holds the responsibility for health and safety, all employees are legally obligated to take reasonable care to protect themselves and others from harm due to their actions or omissions.

16.4 Cooperation and Compliance: Visitors, employees, website users, and attendees of our courses, seminars, and conferences are expected to:

  • 16.4.1 Work safely and efficiently, adhering to approved methods.

  • 16.4.2 Prioritize their own safety and the safety of others.

  • 16.4.3 Comply with YourOnlineCPD’s safety procedures and rules.

  • 16.4.4 Report accidents and cooperate in investigations to prevent recurrences.

  • 16.4.5 Report potential hazards, defects, or dangers.

16.5 Policy Implementation: The successful implementation of this policy requires the total commitment of management, employees, website users, and event attendees at all levels.

16.6 Monitoring and Review: This policy will be regularly monitored to ensure its effectiveness and will be reviewed annually or as necessary in response to legislative or organizational changes.

17. Quality Assurance and Course Review

17.1 Quality Assurance Policy Overview: YourOnlineCPD maintains a general Quality Assurance Policy applicable to all services provided. This encompasses responsibilities from the initial design phase to the final installation, testing, commissioning, and handover processes.

17.2 Policy Implementation: Our Quality Assurance Policy is central to controlling the services delivered to clients. It is anchored in an effective and efficient Quality Management System, which is process-driven and customer-focused. This system ensures client needs and expectations are identified, understood, and met. We establish a clear project organization for each commission, defining responsibilities and communication channels, and integrating client quality standards and procedures.

17.3 Commitment to Quality:

  • 17.3.1 YourOnlineCPD is dedicated to maintaining and enhancing the quality of our project management services to consistently meet all contractual requirements with clients.

  • 17.3.2 We provide documented assurance to clients, demonstrating the achievement of specified requirements for each project.

  • 17.3.3 Our quality objectives are achieved through a well-established, documented, maintained, and implemented Quality Management System in line with professional standards.

17.4 Quality Objectives and Standards: Our ongoing quality objectives include:

  • Ensuring technical drawings are produced by CAD systems and subject to thorough checking before release.

  • Ensuring technical documentation complies with British Standards or other recognized standards and Codes of Practice.

17.5 Professional Advice and Staff Competence: Professional advice is exclusively provided by staff who are not only qualified but also possess adequate experience and competence in their respective fields.

17.6 Staff Development and Quality Management: All staff undergo regular appraisals to identify training needs, foster career development, and ensure their full involvement in service delivery. The Quality Assurance Representative is responsible for developing, coordinating, and monitoring the effectiveness of our Quality Management System. This policy is under continual review for suitability and is communicated to, and understood by, our staff and all relevant parties.

18. Diversity and Equality Policy

18.1 Commitment to Equality and Diversity: YourOnlineCPD is firmly committed to promoting equality and diversity in our workforce and actively opposes any form of unlawful discrimination.

18.2 Workforce Representation and Respect: Our goal is for our workforce to authentically represent all sectors of society, ensuring every employee is respected and empowered to excel.

18.3 Non-Discrimination in Service Delivery: In providing services and facilities, YourOnlineCPD strictly adheres to principles of non-discrimination towards customers and the public.

18.4 Policy Objectives:

  • 18.4.1 Ensuring equal treatment, fairness, and respect for all employees, irrespective of employment status.

  • 18.4.2 Prohibiting unlawful discrimination based on the Equality Act 2010's protected characteristics.

  • 18.4.3 Actively opposing all forms of unlawful discrimination in every aspect of employment, from recruitment to termination.

18.5 Promoting Equality and Diversity in the Workplace: YourOnlineCPD is committed to:

  • 18.5.1 Fostering a workplace culture that values equality, diversity, and mutual respect.

  • 18.5.2 Creating an environment free from bullying, harassment, victimization, and unlawful discrimination.

18.6 Employee Responsibility and Training: All employees are expected to uphold this policy. This includes undergoing regular training about their rights and responsibilities under the equality policy, and understanding the consequences of any violation, including the potential for acts of misconduct to lead to dismissal.

18.7 Legal Implications of Harassment: Harassment, including sexual harassment, may constitute both an employment rights issue and a criminal offense. Harassment under the Protection from Harassment Act 1997 is a criminal offense, regardless of whether it relates to a protected characteristic.

18.8 Opportunities for Development: We ensure equal opportunities for training, development, and career progression for all staff, based on merit and without unlawful discrimination.

18.9 Monitoring and Review: The workforce composition and the effectiveness of the equality policy will be regularly monitored and reviewed to ensure compliance and to address any identified issues.

18.10 Management's Role: The full support of the management is behind the implementation, monitoring, and continuous improvement of this policy.

19. Data Protection Policy

19.1 GDPR Compliance Commitment: YourOnlineCPD is dedicated to processing data in alignment with the General Data Protection Regulation (GDPR).

19.2 Data Processing Principles:

  • 19.2.1 Lawful, Fair, and Transparent Processing: Data is processed legally, fairly, and transparently in relation to individuals.

  • 19.2.2 Purpose Limitation: Data is collected for specified, explicit, and legitimate purposes and not processed incompatibly with those purposes.

  • 19.2.3 Data Minimization: Data collected is adequate, relevant, and limited to what is necessary for the processing purposes.

  • 19.2.4 Accuracy: Data is accurate and, where necessary, kept up to date.

  • 19.2.5 Storage Limitation: Data is kept in identifiable form only as long as necessary for processing purposes.

  • 19.2.6 Integrity and Confidentiality: Data is processed securely, ensuring protection against unauthorized or unlawful processing and accidental loss or damage.

19.3 General Provisions:

  • 19.3.1 Scope: This policy applies to all personal data processed by YourOnlineCPD.

  • 19.3.2 Management Responsibility: The management is responsible for YourOnlineCPD's ongoing compliance with this policy.

  • 19.3.3 Regular Review: The policy will be reviewed annually.

  • 19.3.4 ICO Registration: YourOnlineCPD is registered with the Information Commissioner's Office.

19.4 Lawful Purposes of Data Processing:

  • 19.4.1 Data is processed on lawful bases like consent, contract, legal obligation, vital interests, public task, or legitimate interests.

  • 19.4.2 Lawful Basis Documentation: The lawful basis for processing is documented in the Register of Systems.

19.5 Data Accuracy and Minimization:

  • 19.5.1 Ensuring data is adequate, relevant, and limited to necessary purposes.

  • 19.5.2 Regular updates and accuracy checks of data.

19.6 Archiving and Removal:

  • 19.6.1 Implementation of an archiving policy for each data processing area.

  • 19.6.2 Regular review of data retention needs and relevance.

19.7 Security Measures:

  • 19.7.1 Data is stored securely using up-to-date software.

  • 19.7.2 Restricted access to data based on necessity.

  • 19.7.3 Secure deletion and irrecoverability of disposed data.

  • 19.7.4 Implementation of back-up and disaster recovery solutions.

19.8 Breach Response:

  • 19.8.1 In case of a data breach, a prompt assessment of the impact on individual rights and freedoms.

  • 19.8.2 Reporting breaches to the ICO when appropriate.


20. Safeguarding

20.1 Safeguarding Commitment: YourOnlineCPD recognizes its duty of care to safeguard and promote the welfare of children and vulnerable adults. Committed to safeguarding practices that reflect statutory responsibilities and government guidelines, YourOnlineCPD adheres to the principles set out in "Keeping Children Safe in Education – September 2016." This policy applies to all internal staff, temporary workers, candidates, and contractors.

20.2 Policy Objectives: The safeguarding policy of YourOnlineCPD is designed to:

  • Prevent access to children and vulnerable adults by those known to be unsuitable.

  • Detect and prevent continuation of work by those who become unsuitable.

  • Implement clear reporting procedures for harm or risk of harm.

  • Provide effective management, support, and training for all staff and contractors.

  • Conduct all necessary checks on staff and contractors.

  • Update and review safeguarding policies and practices annually.

20.3 Protection and Reporting Measures:

  • YourOnlineCPD ensures protection for those at risk of abuse and promptly reports concerns to the appropriate authority.

  • Employees are involved in embedding safeguarding across all services, ensuring comprehensive coverage by this policy.

20.4 Recruitment and Selection Process:

  • YourOnlineCPD follows a rigorous recruitment process to protect children and vulnerable adults, including a whistle-blowing policy and behaviour guidelines.

  • Candidates with a history of unacceptable conduct will not be placed.

20.5 Training and Awareness:

  • YourOnlineCPD ensures all involved understand their safeguarding roles and responsibilities.

  • Regular training and learning opportunities are provided to identify and respond to signs of abuse and neglect.

20.6 Legislation Compliance: This policy is governed by key legislation, including but not limited to:

  • Working Together to Safeguard Children 2015

  • The Children Act 1989

  • The Adoption and Children Act 2002

  • The Children Act 2004

  • Rehabilitation of Offenders Act 1974

  • Keeping Children Safe in Education (2016)

  • Disqualification under the Childcare Act 2006 (2015)

  • Counter Terrorism and Security Act 2015 (including the 'Prevent Duty')

  • Modern Slavery Act 2015

  • Mental Capacity Act 2005

  • Human Rights Act 1998

20.7 Policy Enforcement: Non-compliance with this policy and YourOnlineCPD's safeguarding procedures will be addressed promptly and may lead to disciplinary action.

21. Malpractice

21.1 Definition of Malpractice: Malpractice includes any act or practice breaching regulations that could compromise the integrity of assessments, qualifications, or the security of assessment materials, affecting the validity of results or certificates. It also encompasses actions that may damage the reputation or credibility of any awarding body or its affiliates.

21.2 YourOnlineCPD's Response to Malpractice: YourOnlineCPD addresses all instances of malpractice or maladministration with utmost seriousness. Steps are taken to prevent such occurrences in the development, delivery, and awarding of qualifications.

21.3 Cooperation in Cases of Malpractice: Members, website users, and attendees of courses, seminars, or conferences are required to cooperate fully with YourOnlineCPD in investigations of suspected malpractice or maladministration.

21.4 Investigative Procedures: Upon allegations of malpractice, YourOnlineCPD will conduct thorough investigations, including evidence collection, fact-finding meetings with relevant parties, and examination of all collected data.

21.5 Decision-Making Process: Decisions in straightforward cases of malpractice will be made promptly. In more complex or contested cases, YourOnlineCPD may seek advice or direction from its Board of Trustees.

21.6 Appeals Process: Appeals against malpractice decisions are permissible under specific conditions, such as procedural deviations or new evidence emergence. Appeals must be lodged within two weeks of the decision notification, adhering to the appeals terms and conditions set by YourOnlineCPD.

22. Complaints

22.1 Complaints Procedure: YourOnlineCPD strives for high-quality service delivery. If any aspect of our service is unsatisfactory, clients are encouraged to communicate directly with the concerned staff or their supervisors. An initial response will be provided within five working days for complicated matters.

22.2 Handling Written Complaints: Formal complaints should be addressed to the designated authority. All complaints are logged, acknowledged within five working days, and investigated thoroughly. A detailed response, including resolution steps, will be provided within twenty working days, or an interim response will be issued if further investigation is required.

23. Appeals Policy and Procedure

23.1 Scope and Purpose: This policy applies to all individuals and learners engaged with YourOnlineCPD services, including course delivery and assessments. It outlines the process for submitting and handling appeals related to assessment results, methodologies, and decisions regarding YourOnlineCPD qualifications, ensuring fair and equitable resolution.

23.2 Evidence Requirement and Regulatory Compliance: In the event of an appeal, the individual must provide supporting evidence. This policy encompasses qualifications regulated by Ofqual (England), Qualifications Wales (Wales), and CCEA (N Ireland). YourOnlineCPD staff involved in management, assessment, and quality assurance of these courses must be well-informed about this policy. Transparent and accessible internal appeal arrangements are maintained to facilitate the fair consideration and resolution of appeals.

23.3 Awareness and Review: Members, website users, and attendees should periodically review YourOnlineCPD terms and conditions, including this policy. YourOnlineCPD commits to an annual policy review and updates based on feedback, internal changes, or regulatory guidance.

23.4 Feedback Mechanism: For any feedback regarding this policy, individuals are encouraged to use the contact details provided on YourOnlineCPD's contact page.

23.5 Appeal Procedure:

23.5.1 Time Frame for Appeals: Appeals against any aspect of seminars, courses, or conferences must be filed within four weeks from the event date.

23.5.2 Submission of Appeals: Appeals should be detailed and accompanied by supporting documents. They must include the name and details of the event, the appellant's full details, the nature of the appeal, and any prior investigation outcomes.

23.5.3 Initial Assessment and Response: YourOnlineCPD will acknowledge receipt of appeals within five working days and conduct an initial assessment. This step ensures no conflict of interest and determines if the issue can be resolved informally.

23.5.4 Independent Review Stage: If the appellant is dissatisfied with the initial outcome, an independent review will be arranged. An independent reviewer, not affiliated with YourOnlineCPD, will assess the appeal fairly and impartially.

23.5.5 Final Decision and Further Actions: The decision of the independent reviewer is final. If the appellant remains unsatisfied, they may escalate the issue to the relevant qualification regulator.

23.6 Regulatory Oversight: In cases where regulatory authorities identify assessment failures in other organizations, YourOnlineCPD will evaluate its processes to prevent similar issues.

24. Privacy and Cookie Policy

24.1 Personal Information Management: When you provide personal details such as your name and email address (e.g., requesting a prospectus), we process and store this information in compliance with the Data Protection Act 2018. We assure you that your personal information is never disclosed to third-party organizations. If you opt-out of further communications, your information will be used solely to respond to your specific enquiry.

24.2 Data Security: YourOnlineCPD is committed to protecting your data. We implement suitable measures to safeguard our databases against unauthorized access, ensuring the confidentiality and integrity of your personal information.

24.3 Use of Cookies: Cookies are small text files downloaded to your device when you visit our website. They help remember your previous activities and preferences, enhancing your user experience. For instance, if you have already ordered a prospectus, the site will remember not to prompt you for this again.

24.4 Website Analytics: As you navigate through, we anonymously log data such as your browser type, operating system, and time of visit. This information is aggregated to improve our website's performance and user experience. Note that using our website implies consent to our use of cookies. Be aware that disabling cookies may impact the functionality of certain sections of our site.

24.5 Essential Cookies: Some cookies are essential for the website's operation and cannot be disabled through our systems. These are set in response to your service requests, such as setting your privacy preferences, logging in, or filling in forms.

24.6 Cookie Management: You have the option to configure your browser settings to block or alert you about these cookies. However, blocking cookies might prevent some parts of our site from functioning correctly. Rest assured, these essential cookies do not store any personally identifiable information.

25. Membership and Members

25.1 Eligibility and Requirements: Membership is open to all who meet the specified criteria for each membership category as outlined by YourOnlineCPD.

25.2 Membership Duration and Types: Memberships are diverse and typically span a period of 12 months. Membership types can be renewed or cancelled in accordance with YourOnlineCPD's prevailing policies.

25.3 Data Protection: All members are subject to the Data Protection Policy as detailed in Section 19.

25.4 Membership Benefits: Certificates of participation and attendance for events, courses, and conferences are exclusive to members, distributed following the published or announced procedures.

25.6 Membership Obligations: There are no general obligations for registered members, except for specific conditions attached to certain membership types as published or announced by YourOnlineCPD.

25.7 Suspension or Termination: YourOnlineCPD reserves the right to suspend or terminate a membership if a member fails to adhere to the set guidelines or violates any of the YourOnlineCPD policies.

25.8 Online Exposure: Members opting for membership types with online visibility should exercise caution with the information they provide. YourOnlineCPD disclaims responsibility for any damages or losses incurred as a result of the information members choose to disclose online.

26. Force Majeure

26.1 Non-Liability for Unforeseen Events: YourOnlineCPD shall not be held liable for any delay or failure in fulfilling its obligations due to events beyond its reasonable control, including but not limited to acts of God (excluding those arising from or related to volcanic ash), strikes, lockouts, accidents, war, fire, or machinery breakdowns. Under such circumstances, YourOnlineCPD is entitled to a reasonable extension to fulfil its obligations.

27. Governing Law

27.1 Jurisdiction: These Terms and Conditions are governed and construed in accordance with the laws of England. The parties agree to submit to the exclusive jurisdiction of the English courts for any disputes arising from these terms.

28. Entire Agreement

28.1 Completeness and Supersession: This Agreement represents the complete understanding between the parties concerning the subject matter herein and supersedes all prior agreements, arrangements, undertakings, or proposals, whether verbal or written. Any modification to this Agreement must be in writing and signed by both parties, unless explicitly stated otherwise within this Agreement.

29. Dispute Resolution

29.1 Initial Resolution Efforts: In the event of a dispute arising from or in connection with these Terms and Conditions, the parties shall first seek to resolve the matter amicably through mutual discussions.

29.2 Mediation: If the dispute cannot be resolved through direct discussions within [specified number of days], the parties agree to enter into mediation with an independent professional mediator.

29.3 Binding Arbitration: Should mediation fail to resolve the dispute, the parties agree to submit the dispute to binding arbitration. The arbitration process shall be conducted in accordance with the rules of a recognized arbitration association, mutually agreed upon by the parties.

29.4 Confidentiality of Proceedings: All negotiations, mediations, and arbitration proceedings under this clause shall be conducted in confidentiality and without prejudice to the rights of the parties in any future legal proceedings.

29.5 Costs: Each party shall bear its own costs in the mediation and arbitration processes, and the costs of the mediator or arbitrator shall be shared equally between the parties unless otherwise determined by the mediator or arbitrator.

29.6 Final Resolution: The decision or settlement resulting from the mediation or arbitration shall be final and binding on the parties, and they shall be obligated to comply with the terms of such a resolution.

30. Working with or for YourOnlineCPD

30.1 Scope of Engagement: This clause applies to all individuals and entities (including employees, contractors, partners, and collaborators) engaged in any work-related activity with or for YourOnlineCPD.

30.2 Standards of Conduct: All individuals and entities working with or for YOURONLINECPD are expected to uphold the highest standards of professional conduct, comply with all applicable laws and regulations, and adhere to the policies and procedures of YOURONLINECPD.

30.3 Confidentiality Agreement: Individuals and entities working with or for YOURONLINECPD may have access to confidential information. They are required to sign a confidentiality agreement to protect the proprietary and sensitive information of YOURONLINECPD and its clients.

30.4 Conflict of Interest: Individuals and entities are required to disclose any conflicts of interest that may impact their ability to perform duties or services objectively and efficiently for YOURONLINECPD.

30.5 Intellectual Property Rights: Any intellectual property created in the course of engagement with YOURONLINECPD shall be the property of YourOnlineCPD, unless otherwise agreed upon in a separate written agreement.

30.6 Termination of Engagement: The terms of engagement, including termination, will be governed as per the contractual agreement between the individual/entity and YOURONLINECPD. YOURONLINECPD reserves the right to terminate the engagement in accordance with the terms of the contract and applicable laws.

30.7 Compliance with Policies: All individuals and entities working with or for YOURONLINECPD must comply with the organization's health and safety policies, diversity and equality policy, data protection policy, and any other policies as applicable.

30.8 Reporting Obligations: Individuals and entities must report any incidents, malpractices, or concerns in line with YOURONLINECPD’s reporting procedures.

31. Volunteering with YourOnlineCPD

31.1 Scope of Volunteer Engagement: This clause applies to all individuals who engage in unpaid volunteer work with YourOnlineCPD.

31.2 Volunteer Agreement: All volunteers are required to understand and sign a Volunteer Agreement, which outlines the nature of their volunteer work, the expected duration, and any other relevant terms and conditions.

31.3 Conduct and Standards: Volunteers are expected to adhere to the same standards of conduct as employees and contractors, including compliance with YOURONLINECPD’s policies on health and safety, data protection, equality, and diversity.

31.4 Confidentiality: Volunteers must agree to maintain the confidentiality of any sensitive or proprietary information they become privy to during their volunteer work.

31.5 Training and Supervision: YOURONLINECPD commits to providing appropriate training and supervision to volunteers to ensure their safety and the effective completion of their tasks.

31.6 No Employment Relationship: The volunteer role does not constitute an employment relationship, and volunteers are not entitled to compensation, employee benefits, or any other form of remuneration from YOURONLINECPD.

31.7 Liability and Insurance: YOURONLINECPD will provide necessary insurance coverage for volunteers when engaged in activities directly related to their volunteering duties. However, YOURONLINECPD is not liable for personal injuries or damages that occur outside the scope of volunteer activities.

31.8 Reporting and Feedback: Volunteers are encouraged to provide feedback about their volunteering experience and report any concerns or suggestions to their supervisor or the designated volunteer coordinator.

31.9 Recognition and Appreciation: YOURONLINECPD values the contribution of volunteers and will acknowledge their work appropriately, ensuring they feel valued and part of the team.

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