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Complaints Handling

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Complaint Handling Training Course Complaints are an inevitable part of any business or organization. Handling them efficiently and effectively is essential to maintain a positive reputation and customer satisfaction. Our Complaint Handling Training Course is designed to equip you with the skills and knowledge needed to handle and resolve complaints, regardless of whether they come in through phone calls, emails, social media, or in-person interactions. With this online course, you can start your training whenever you prefer, learn on any device with an internet connection, and receive instant assessments and results. Get certified in just 5 minutes and enhance your complaint-handling capabilities. Course Content: Understanding Complaints: Explore the nature of complaints and their impact on businesses. Handling Methods: Learn effective strategies for addressing complaints and resolving them successfully. Multichannel Handling: Understand how to handle complaints received through various communication channels, including phone, email, social media, and in-person interactions. Compliance: Gain insight into the legal and ethical aspects of complaints handling, with a focus on UK regulations. Customer Satisfaction: Discover how efficient complaint handling can contribute to improved customer satisfaction and retention. Certification: Upon successful completion of the course, receive a CPD (Continuing Professional Development) approved certificate. Aims & Objectives: Gain a comprehensive understanding of complaint handling procedures and best practices. Be able to use the ABCDE approach to assess and treat an acutely ill patient. Know which emergency drugs are available and are required to treat different medical emergencies. Recognise the signs and symptoms of different medical emergencies. Understand how to treat/manage common medical emergencies. Apply and perform CPR when and where is required

You can also join this program via the mobile app. Go to the app


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